Location: Office-based, Audi Dublin Centre
Department: Customer Contact Centres
Hours: 40 hours per week on a rota basis covering Monday-Friday. (Shift Patterns include Mon - Fri 8am -5pm and Mon - Friday 9am -6pm)

Salary: €30,000 per annum + bonus!

About the Role
Join our dynamic team as a Customer Advisor, where you’ll play a key role in delivering an exceptional customer experience for Lookers. Working closely with our dealership sales and aftersales teams, you’ll drive bookings and appointments while upholding the brand's high standards.

Key Responsibilities

• Book service, MOT, and maintenance appointments, with a focus on customer retention and upsell opportunities through inbound and outbound calls.
• Respond promptly and professionally to all customer sales enquiries via phone, email, and live chat.
• Meet and exceed customer service expectations by maintaining strong relationships with customers and adhering to all brand and manufacturer standards.
• Utilise Lookers’ technologies to enhance efficiency and customer satisfaction.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong teamwork and organisational abilities.
• Ability to work in a fast-paced, target-driven environment.
• Awareness of industry standards and data protection regulations.

Benefits

• Competitive salary and a bonus which is uncapped.
• Comprehensive training and opportunities for personal development within the contact centre and wider business
• A supportive and inclusive work culture focused on delivering excellence.

Ready to join our team and make a difference? Apply today to start your journey with Audi.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Company Pension Scheme 

Health & Wellbeing:

• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Private Medical Insurance + Eyecare vouchers

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Cyclescheme
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date